Canny Pricing in 2026: Plans, Costs, Tracked Users

Canny starts at $0, $19, and $79 per month on annual billing. That is the simple part. The part that matters is that paid plans scale with tracked users, and Canny's own help docs now publish how fast those jumps stack up.

If you are evaluating Canny in 2026, here is the short answer: it is a strong feedback platform, but the real cost depends less on the plan name and more on how many people post, vote, or comment over time.

TL;DR

Free is generous for testing, but it caps you at 25 tracked users.
Core starts at $19/month annually for 100 tracked users, then climbs to $49 at 200, $125 at 500, and $249 at 1,000.
Pro starts at $79/month annually for 100 tracked users, then climbs to $129 at 200, $279 at 500, and $529 at 1,000.
Tracked users do not reset monthly. Once someone posts, votes, or comments, they stay tracked unless deleted.
You can set a monthly spend limit, but once you hit it Canny stops tracking feedback from new users.
If you mainly need release notes and product update distribution, read the best Canny alternatives before you commit.

Canny pricing plans in 2026

The current public pricing page shows three self-serve plans plus a custom Business tier. All prices below are annual billing rates.

Plan	Public starting price	Tracked users	Best for	Biggest limitation
Free	$0/month	25	Testing Canny	Hard cap on tracked users
Core	Starts at $19/month	100+	Small teams collecting feedback	PM integrations locked out
Pro	Starts at $79/month	100+	Teams that want the full workflow	Costs rise quickly with tracked users
Business	Custom	5,000+	Enterprise orgs	Contact sales required

Free plan, useful but narrow

Canny's Free plan includes:

25 tracked users
5 managers
unlimited contributors
unlimited posts and boards
changelog
1 roadmap
Autopilot AI feedback capture and deduplication
feedback capture integrations like Intercom, Zendesk, and Slack

That is a solid free plan on paper. The catch is the 25 tracked-user cap. Canny defines a tracked user as anybody with an attributed post, vote, or comment. That makes the free tier good for evaluation, but not for an active product with real user participation.

If you want a bigger-picture view of where Canny fits, compare it with Featurebase or review the broader changelog tools pricing comparison.

Core plan, the real starting point for paid teams

Canny Core starts at $19/month billed annually for up to 100 tracked users.

Core adds:

custom domains
content translations
private boards
custom statuses

What it still does not include on the public pricing page:

project management integrations like Linear, Jira, GitHub, and Asana
advanced portal privacy
remove branding
email whitelabel
user segmentation
automation rules
custom admin roles

That matters because many teams evaluating Canny want a full loop: collect feedback, prioritize work, and connect shipped work back to product updates. Core still leaves out a big part of that workflow.

Pro plan, where Canny becomes fully connected

Canny Pro starts at $79/month billed annually for up to 100 tracked users.

Pro adds the operational features most product teams actually care about:

PM integrations including Linear, Jira, ClickUp, Asana, GitHub, and Azure DevOps
advanced privacy controls
remove branding
email whitelabel
unlimited roadmaps
user segmentation
automation rules
custom admin roles
internal comments
custom post fields
Segment and Zapier integrations

If you are serious about using Canny as a feedback operating system, Pro is the practical plan to budget for, not Core.

Business plan, mostly enterprise controls

Business starts at 5,000+ tracked users and requires a custom quote.

The pricing page highlights:

SSO integrations like Okta, OIDC, Entra ID, and OneLogin
CRM integrations like HubSpot and Salesforce
SOC 2
invoice billing
security review
custom manager seats

That is standard enterprise packaging. If you need SSO or CRM integrations, you are in contact-sales territory.

The tracked-user math is the hidden cost

This is the part most buyers should pay attention to.

Canny's help center now publishes tracked-user pricing increments for Core and Pro. Here are the annual-billing monthly rates from their docs:

Tracked users	Core annual price	Pro annual price
100	$19/month	$79/month
200	$49/month	$129/month
500	$125/month	$279/month
1,000	$249/month	$529/month
2,500	$399/month	$829/month
5,000	$525/month	$1,079/month

That means the marketed starting price is only the first rung on the ladder.

A team on Pro with 1,000 tracked users is not paying $79/month. It is paying $529/month on annual billing, before any enterprise extras.

If you want another lens on cost structure, compare that with Featurebase pricing or Beamer pricing.

What counts as a tracked user

According to Canny's help docs, a tracked user is anyone with an attributed:

post
vote
comment

A few implications matter:

1. Tracked users do not reset each month

Once a user has posted, voted, or commented, they remain a tracked user unless deleted. Canny is explicit about that in its help docs.

2. Admin and AI actions can increase your count

Canny says tracked-user actions can come from the user directly, from an admin acting on their behalf, or from Autopilot AI capturing feedback from connected tools.

That means adoption can raise your bill even when users are not actively visiting your public board.

3. Spend limits prevent surprise bills, but they also slow collection

Canny lets you set a monthly spending limit on paid plans. That is good protection.

The tradeoff is important: once you hit that limit, Canny says it will stop tracking feedback from new users. So the control mechanism is real, but it can also restrict the very feedback loop you are paying for.

What you are actually paying for

Canny is best understood as a feedback platform with changelog features, not as a pure release-notes tool.

That is why the pricing feels fair for some teams and expensive for others.

Canny is worth the money if you need:

public feedback boards
voting and prioritization workflows
roadmaps tied to customer requests
PM integrations that connect demand to delivery
a changelog that closes the loop with people who asked for a feature

Canny gets expensive fast if you mainly need:

a clean public changelog
help writing product updates
email distribution for release notes
in-app announcement widgets and lightweight update comms

If your main job is explaining what shipped, not collecting feature demand, a focused AI changelog generator or a simpler release notes workflow may fit better.

Better-fit alternatives, depending on what you actually need

You do not need to replace Canny with the same kind of tool. You need the tool that matches the job.

If you need feedback management first

Canny still makes sense. So does Featurebase, especially if you want a broader product-and-support suite.

If you need changelog distribution first

A dedicated option is often cleaner. Beamer vs Canny is a useful comparison if your priority is in-app announcements and update visibility.

If you need changelog writing and distribution without tracked-user pricing

That is the gap Worknotes is aimed at. Worknotes focuses on generating release notes from your shipped work, then sending them through widgets and email without tying the bill to how many end users voted on a board. You can see the flat-rate model on Worknotes pricing.

Is Canny worth it?

Yes, if feedback management is the main job. Canny earns its keep when you want demand capture, prioritization, roadmap communication, and update notifications in one system.

Probably not, if changelog communication is the main job. In that case, Canny can feel like paying for a full feedback stack when you mainly wanted to publish and distribute product updates.

The key question is not "Is Canny expensive?" It is "Am I paying for the right category of product?"

If your team lives or dies by feedback boards, Canny is reasonable. If your team mostly needs to turn shipped work into clear updates, there are better-fit alternatives.

FAQ

Why does Canny's pricing look cheap at first?

Because the headline prices are the first tracked-user tier. Once you cross 100 tracked users, the bill steps up based on Canny's pricing increments.

Does Canny charge per seat?

The public pricing is primarily built around tracked users, with manager limits by plan. Canny does not position the self-serve plans like a standard per-seat SaaS tool.

Can I cap my Canny bill?

Yes. Canny says paid plans support a monthly spending limit. Once you hit that limit, Canny stops tracking feedback from new users until you raise or remove it.

Is Canny good for release notes only?

It can work, but it is rarely the cleanest fit if release notes are your main use case. Canny is built around feedback collection first, with changelog functionality attached.

The bottom line

Canny's 2026 pricing is more transparent than it used to be because the company now publishes tracked-user pricing increments in its help docs. That also makes the tradeoff harder to ignore.

At 100 tracked users, Pro starts at $79/month. At 1,000 tracked users, that same plan is $529/month on annual billing.

That can be a fair price for a strong feedback system. It is a poor fit if you mainly want to write, publish, and distribute product updates.

If you are shopping for changelog software, read the best Canny alternatives and compare the category before you buy. If you already know you want a flat-rate release-notes workflow, try Worknotes free.