UserJot Pricing 2026: Is Free Really Free? (Full Breakdown)
UserJot markets itself as "free forever" for feedback boards, roadmaps, and changelogs. And the free plan is genuinely one of the most generous in the space. Unlimited posts, unlimited users, a roadmap, and a changelog, all at $0/month.
But UserJot also has two paid plans now: Starter at $29/month and Professional at $59/month. The features gated behind those plans are the ones growing teams actually need: custom domains, private boards, integrations, and SSO.
So is "free" really free? Let's break down what each tier includes and where the limits start to matter.
The Free Plan
UserJot's free plan includes:
- Unlimited posts (feedback submissions)
- Unlimited users (no tracked user caps)
- 3 admin roles
- 2 feedback boards
- Public roadmap
- AI-powered changelog
- In-app widget
- Email notifications (status updates, votes)
- AI duplicate detection
- Auto-categorization
The honest take: This is one of the best free plans in the feedback tool space. Unlimited users and unlimited posts with no time limit is rare. Canny's free plan caps at 25 tracked users. Featurebase limits to 1 seat. UserJot genuinely lets small teams run a real feedback operation for free.
What's missing from Free: Custom domain (you get a userjot.com subdomain), guest posting, private boards, integrations, automatic login (SSO), and custom branding beyond basics. The 2-board limit means you can have a "Feature Requests" board and a "Bug Reports" board, but not separate boards per product or team.
Who it's for: Solo founders, side projects, and early-stage startups validating whether a feedback board drives engagement. If you're testing the concept before committing, UserJot's free plan is the lowest-risk way to try.
Starter ($29/month)
Everything in Free, plus:
- Custom domain (feedback.yourdomain.com)
- Guest posting (submit without an account)
- Automatic login (SSO)
- 5 feedback boards
- Private boards
- 1 integration (Linear, Slack, or others)
- Custom branding
The honest take: Starter unlocks the features that make UserJot usable for a real business. Custom domain and branding are table stakes for any customer-facing tool. Guest posting removes friction for feedback submission. Private boards let you separate internal and external feedback.
The 1-integration limit is the notable constraint. If you use both Linear and Slack, you need Professional. For teams that primarily need Linear integration to sync feedback with their issue tracker, one integration is enough.
Who it's for: Small SaaS teams (2-10 people) that want a branded feedback portal with a custom domain, guest submissions, and one integration.
Professional ($59/month)
Everything in Starter, plus:
- Unlimited feedback boards
- Advanced search (semantic search)
- Single Sign-On (SSO)
- Unlimited integrations
- Unlimited admin roles
- Public identity masking
The honest take: Professional is for teams that need scale. Unlimited boards, unlimited integrations, and SSO are the features that growing companies hit as constraints on Starter.
Public identity masking is interesting. It lets you hide admin identities on the public board, useful if you don't want users to know who on your team is responding to feedback.
Who it's for: Growing SaaS teams (10-50 people) with multiple products, multiple integrations, and compliance requirements (SSO).
What UserJot doesn't do at any price
Regardless of which plan you choose:
- No email campaigns. UserJot sends notification emails (status updates, vote notifications) but doesn't have a campaign system for sending product updates to your full user base. You can't send "here's what shipped this month" emails.
- No in-app announcement banners or modals. The widget shows a changelog feed, but there are no contextual banners, modals, or tooltips for feature announcements inside your product.
- No issue tracker integration for changelog generation. UserJot's AI writes changelog entries, but it doesn't pull directly from completed Linear or Jira tickets to auto-generate entries. The AI assists your writing rather than generating from your work.
- No contact management. You can't tag, segment, or manage a subscriber list for targeted communications.
These aren't criticisms. UserJot is a feedback tool with a changelog attached. It's not trying to be an all-in-one product communication platform. But if you need email campaigns, in-app announcements, or ticket-to-changelog generation, you'll need a separate tool.
How UserJot compares at each price point
At $0/month (UserJot Free)
| What you get elsewhere for $0 | |
|---|---|
| Featurebase Free | 1 seat, feedback boards, roadmap, changelog, AI writing |
| Canny Free | 25 tracked users, feedback board, changelog |
| Headway Free | Changelog page, widget, categories |
UserJot Free is the most generous at this tier. Unlimited users and unlimited posts beat Canny's 25-user cap and Featurebase's 1-seat limit. If you only need feedback boards, UserJot Free is the best deal in the market.
At $29/month (UserJot Starter)
| What you get elsewhere for $29 | |
|---|---|
| Worknotes ($29/mo) | AI from Linear, 3,000 emails/mo, in-app banners/modals, unlimited users |
| Headway Pro ($29/mo) | Changelog, widget, custom domain, whitelabel, Slack/Twitter |
| Featurebase Growth ($29/seat) | Per-seat pricing, feedback boards, roadmap, AI, integrations |
At $29/month, UserJot Starter competes differently depending on what you need:
- If feedback is your primary need: UserJot Starter gives you 5 boards, a custom domain, private boards, and one integration. Strong value.
- If changelog/updates is your primary need: Worknotes at the same $29/month includes AI generation from Linear tickets, email campaigns (3,000/mo), and in-app announcement widgets. Different product for a different problem.
At $59/month (UserJot Professional)
| What you get elsewhere for $59 or less | |
|---|---|
| Worknotes ($29/mo) + UserJot Free ($0) | AI changelog + emails + in-app + feedback boards = $29/mo combined |
| Canny Pro ($79/mo) | 10 managers, revenue-based prioritization, all integrations |
| Featurebase Professional ($59/seat) | Per-seat, unlimited boards, AI, priority support |
UserJot Professional at $59/month with unlimited everything is competitive. The per-seat pricing of alternatives (Featurebase at $59/seat, Canny scaling by tracked users) makes UserJot's flat rate attractive for larger teams.
The pricing philosophy
UserJot's pricing stands out for two reasons:
Unlimited users on every plan. This is unusual. Canny charges by tracked users. Olvy charges per builder. Featurebase charges per seat. UserJot lets your entire user base submit feedback and vote without usage caps.
Bootstrapped, not VC-funded. UserJot explicitly positions as indie-built and customer-funded. This matters for pricing stability. VC-funded tools often start cheap and raise prices once they have market share (Canny has done this multiple times). Bootstrapped tools tend to keep pricing stable.
The trade-off: UserJot is a smaller team, which means slower feature development and fewer integrations than VC-funded competitors with 50+ engineers.
Is UserJot's free plan enough?
Yes, if:
- You're a solo founder or small team (1-3 people)
- You need 1-2 feedback boards with voting
- A userjot.com subdomain is acceptable
- You don't need integrations or private boards
- Your primary goal is collecting and prioritizing feedback
Upgrade to Starter ($29/mo) when:
- You want a custom domain (feedback.yourdomain.com)
- You need guest posting for users without accounts
- You need private boards for internal feedback
- You need one integration (Linear, Slack, etc.)
Upgrade to Professional ($59/mo) when:
- You need more than 5 boards or more than 1 integration
- You need SSO for team access
- You need unlimited admin roles (more than 3)
- Public identity masking matters for your team
The bottom line
UserJot's free plan is legitimately free and legitimately useful. It's not a 14-day trial or a stripped-down demo. You can run a real feedback operation with unlimited users and posts at $0/month. That's rare.
The paid plans ($29 and $59) unlock features that growing teams need: custom domains, integrations, private boards, and SSO. The pricing is flat (not per-seat, not per-user) which keeps it predictable as you scale.
If your primary need is collecting feedback and managing a roadmap, UserJot is one of the best values in the market. If your primary need is distributing product updates via changelog, email, and in-app widgets, UserJot's changelog is secondary to its feedback features. For that workflow, you'd pair UserJot Free with a dedicated changelog tool.
Worknotes generates changelog entries from Linear, sends email campaigns (3,000/mo), and shows in-app announcements. Pairs perfectly with UserJot's free feedback boards. $29/month flat. Start your free trial →
A better way to share product updates
Worknotes is a platform for creating and sharing product updates across changelogs, email, and in-app announcements, without slowing down your team.
