Changelog

You can now create event images in seconds with our new AI Image Generator in the New Event flow. No more waiting for the perfect asset. Click the sparkle button in the event image section, choose a style, and generate instantly. What you can do: Pick a visual style: Illustration, Photorealistic, or Hybrid Add additional instructions (up to 200 characters) to guide the look Add optional overlay text (up to 60 characters) Regenerate with adjustments until it looks right Download a version before applying, or apply directly Built for event creation: Uses your event context (title, location, description) to guide the image Keeps output optimized for wide banner usage and center-safe composition Lets you crop before final save so it fits your event page placement Powered by the latest image model stack and available directly in the organizer event creation experience.Completely Free for TickPick organizers 🎉

You can now easily track every action related to your order right from the order details page! This new activity section shows you everything that happens after your payment is processed, including refunds, notes added, and transfers completed, all organized chronologically. With this feature, you have a clear view of your order's journey, helping you stay informed and in control.

You can now create internal notes for each order directly from the Order Details page. This feature lets you add multiple notes that are saved chronologically as activity entries, making it simple to keep track of important information. Rest assured, these notes are for your eyes only and won't be visible to customers.

You can now edit the answers customers provided during checkout directly from the Order Details page. This means you can quickly correct any inaccuracies or update information without having to navigate away from the order. Simply click the new "Edit answers" button to make your changes. All updates are automatically saved and logged chronologically in the recent activity section, allowing you to easily track what changes were made and when. This feature streamlines your workflow and enhances your ability to provide excellent customer service by ensuring that all order information is accurate and up-to-date.

You now have a sidebar specifically for event management, making it easier than ever to discover and access important features. With most features just one click away, you can quickly navigate to Tickets, Email Marketing, Tracking Links and more. This streamlined approach not only simplifies your workflow but also enhances your overall event management experience, allowing you to focus on what truly matters—creating successful events.

You can now add sponsors to your events and feature them on the public event page. The new sponsors tool lets you create, edit, delete, and reorder sponsors with ease, with no limit on how many you can add. Sponsors are displayed in a clean responsive grid on the event page, giving them stronger visibility and helping your event look more polished to attendees.

You can now upload multiple banner images to your event and showcase them in a carousel on the public event page. Easily reorder images in the new grid layout and choose a primary banner, marked with a clear badge. The updated banner section gives attendees a more dynamic and engaging experience with auto-scrolling and simple navigation.

Organizers now have an Orders tab in the main sidebar, providing a centralized view of all orders across events. The table is default-sorted by most recent orders, includes the same filters as the event-level view, and has been expanded with new columns like payment status, channel, payment method, and order type. The table is also horizontally scrollable, making it easier to navigate large datasets.

Organizers can now create and manage multiple checkout terms per event. Each term can be set as required (must be accepted to complete checkout) or optional (acknowledged at the customer’s discretion). This update gives organizers greater flexibility in setting policies while keeping the checkout flow simple and transparent for customers.

Organizers can now quickly resend confirmation emails directly from the Orders page using the new Send Receipt button. Receipts can be sent to the original buyer or to an updated email address, providing flexibility while keeping all records intact.

You can now add contact properties (like {name}) directly into SMS campaigns. This makes it easy to greet customers by name, reference their details, or tailor messages at scale without manual editing. With personalization, your SMS campaigns become: More relevant → Messages feel directed to the individual, not a mass blast. More engaging → Personalized texts tend to get higher response and conversion rates. Consistent across channels → The same property insertion you already use in email is now available for SMS. This update means your SMS campaigns can finally carry the same personal touch as your emails—helping you build stronger relationships and drive better results.

To improve the checkout experience, if custom terms exceed 500 characters, they are now displayed as a clickable link that opens a modal. This keeps the checkout page clean while still allowing customers to review the full terms easily.

We’ve enhanced the admission ticket flow on both mobile and web to support purchasing multiple types of admission tickets in a single order. With this update, you can now: Add different ticket types (e.g., Adult + Child, GA + VIP) to the same order. Use the new stepper control next to each ticket type to quickly adjust quantities. See all admission tickets grouped together in your order summary for clarity.

Organizers can now specify a custom email address for replies in email campaigns and confirmation messages through a new 'Reply-to email' toggle. This feature enhances communication flexibility, ensuring replies are directed to the desired email while keeping TickPick support BCC’d on all responses.

The embed confirmation page now provides clearer instructions for users, stating that their tickets are powered by TickPick. Mobile users can easily access the app store to download the TickPick app for viewing their QR codes.

Organizers can now process partial refunds directly without backend assistance. This feature allows for greater flexibility in managing ticket refunds while adhering to specific refund policies.

Organizers can now duplicate tickets easily within the event setup flow. This feature streamlines the process by allowing users to pre-fill fields in a new ticket modal, saving time when creating similar tickets.

You can now add a “Number” question to your forms to gather precise whole-number inputs—perfect for ticket counts, group sizes, ages, or any other integer-based data. This question type automatically displays a numeric keypad on mobile for quick entry. It’s a small improvement that makes a big difference—helping you get cleaner data, reduce back-and-forth, and streamline your event planning.

You can now easily personalize your subject lines and email content with contact-specific details—like first names, full names, and locations. And if a detail is missing, you can set a friendly fallback so your message always sounds natural. This update helps you create more engaging, polished emails without blank fields or awkward gaps—saving you time and helping you build stronger connections.

You can now switch between light and dark themes directly from your Company/Profile settings. New organizers will start with our clean light theme by default, but switching to dark mode is just a toggle away. Your chosen theme applies to all new events—keeping your page consistent and polished, no matter your style.

The Organizer App is now fully optimized for iPad, making it easier than ever to manage your event on the go. With an updated UI tailored to the larger screen, tasks like checking in guests or selling tickets at the door feel faster, cleaner, and more intuitive.

You can now replace the default header on your organizer page with your own banner image—just upload it from your settings. Whether it’s your logo, a promo image, or a photo that captures your event’s vibe, it’s a simple way to make your page feel more on-brand. We’ll guide you with the ideal 3:1 ratio to keep things looking sharp on any screen. And if you’d rather keep the classic profile-image banner, no need to change a thing.

You can now create Scanner PINs to give your staff access to scanning mode and guest lists in the mobile app—without sharing your main organizer login. Head to the Customization tab under each event to generate new PINs, add labels, and manage access. Your team gets a confirmation toast when a PIN is created, and it’s instantly added to the list. Easily support multiple staffers, assign clear labels, and revoke or replace codes anytime—for faster, safer on-site check-in.

We’ve replaced the default TickPick favicon with your organizer image across your public page, event listings, and checkout flow. Now, your brand shows up right in the browser tab—helping visitors instantly recognize who they’re buying from. If you haven’t uploaded an image yet, no worries—we’ll keep showing the TickPick icon until you do. It’s a small but meaningful way to boost brand recognition and create a more polished, on-brand experience from first click to final checkout.